SHIPPING & RETURNS
Shipping is free throughout Italy.
For international orders:
-
Europe: free shipping for orders over €500. For smaller orders, the cost is €15.
-
Rest of the world: free shipping for orders over €600. For smaller orders, the cost is €25.
Orders are prepared and dispatched within 24 business hours. Once the package is handed over to the courier, you will receive a tracking code via email to follow its delivery.
International shipments are made via DHL.
Returns
You can request a return within 14 days of receiving your order by contacting us at info@otticalucciola.net.
Return shipping costs are borne by the customer.
To be returned, products must be:
- undamaged;
- unused;
- complete with original packaging.
It is not possible to return prescription lenses, contact lenses, personalized products, and perishable items.
HAVE A QUESTION?
For information on frames, prescription lenses, product availability or order assistance, the Ottica Lucciola team is at your disposal.
Contacts
Via Vitruvio, 97–99, 04023 Formia (LT), Italy
+39 0771 21220 / +39 331 6787395
Message us on WhatsApp by by clicking here
Hours
Monday closed
Tuesday – Saturday: 09:00 – 13:00, 16:30 – 20:30