Yes, guaranteed. We are certified and official retailers of authentic sunglasses and prescription glasses. Each pair of glasses comes with the original case and/or pouch, certificate of authenticity, and, if applicable, related accessories.

For over 40 years, we have collaborated with the most prestigious distributors and manufacturers, including Thélios, Luxottica, Kering Eyewear, Safilo Group, De Rigo, Marcolin, and Marchon. Ottica Lucciola is an exclusive retailer of important fashion brands such as Dior, Cartier, Gucci, Celine, Chloé, Fendi, and many others.

For prescription glasses, Ottica Lucciola only uses the highest quality materials and high-tech tools for lenses. We collaborate with Zeiss, a byword for innovation and technology, and HOYA, a leading Japanese brand in ophthalmic lenses. Most lenses are shaped and assembled in Ottica Lucciola's laboratory.

Yes. All our products are covered by a 24-month warranty, which applies to manufacturing defects. Damages resulting from normal use of the sunglasses or eyeglasses are excluded.

Spare parts not covered by the warranty can be provided for a fee.

If you believe you have a defect, you can send us a photograph at info@otticalucciola.net to determine if it is covered by the warranty.

Yes, each frame is shipped with its original case, which can be hard or soft depending on the frame. We include an Ottica Lucciola microfiber cloth and a dedicated box with other relevant accessories, if provided by the manufacturer.

The products presented on our website are always immediately available. For precise information, please send an email to info@otticalucciola.net.

Certainly. Our consultants will help you find the lenses best suited to your visual needs, and you can arrange to send us your prescription.

We offer a customization service at a cost of 45 euros. Customization is limited to certain frames; please contact us to verify the feasibility of customizing your frame.

We are here to help you make the right choice of eyewear. Our team of experts is ready to assist you and make your shopping experience easier and more satisfying. We offer a video call service with one of our experts who will guide you in choosing the perfect model. Send us an email at info@otticalucciola.net to book your appointment.

For any technical support or in case of problems while placing an order, please contact us at info@otticalucciola.net or call 0771.21220 and provide us with a contact number. We will respond promptly to offer you the best support.

Absolutely. We use HTTPS protocols and the padlock icon in the address bar indicates that the site you are browsing is secure. All credit card transactions are encrypted and credit card data is not saved.

Customers have the option to pay for their product orders and any shipping costs using several methods. We accept debit and credit cards, PayPal, or bank transfer. Ottica Lucciola accepts payments with Visa, MasterCard, and American Express. We also offer installment payments via Klarna for amounts between 35 and 1000 euros. For more information, please refer to the following links by clicking here.

We will start processing the order as soon as the bank transfer is cleared by our bank. The timing depends on the banking circuit.

Shipping in Italy is free. For other countries, please refer to the dedicated page here. To find out the shipping costs, please consult the dedicated page. Shipping costs include insurance and transport from Italy to the destination country. Any additional costs related to duties, customs charges and administrative costs are the responsibility of the recipient.

Send an email to info@otticalucciola.net and we will provide you with your package tracking details.

Prices are already inclusive of VAT for all purchases within the EU. You do not need to pay any additional amount for import taxes.

If shipping outside the European Union, prices do not include European VAT. During delivery or afterwards, the courier may request payment of import taxes according to your country's regulations. Please contact your local Fedex for information on customs and import taxes, which are the responsibility of the buyer and not Ottica Lucciola.

We only accept returns within 14 days of purchase/delivery. Returns must be complete and unused, with the product undamaged and clean. Returns are only accepted in their original packaging. Return shipping costs are the responsibility of the customer. For more information, please see the returns section here. Contact us at info@otticalucciola.net with your details or for any other questions or clarifications.

Return shipping costs are the responsibility of the buyer. We encourage conscious purchasing, which is why we provide a dedicated team for personalized consultation. We are here to ensure that every purchase you make is well-considered and meets your needs.

Once the glasses have been received and checked, and if all the conditions indicated on our cancellation page are met, we will proceed with the refund amount. The crediting times may vary depending on the payment method chosen.

To resolve any issues or to make a complaint about products or services, please contact us by sending an email to info@otticalucciola.net or by calling 077121220. You will receive a response within 48 hours.